Placing Orders

For any problems encountered during checkout, please contact customer service by email via info@specspluslenses.co.uk. Alternatively, call customer service at 01480 499604.

Upon placing an order, you will receive a confirmation email at the email address you provided during checkout. You will also receive an email from our automated system every time the status of your order changes, to include a shipment email. Periodically, customer support will update the notes on an order, which will be available for viewing through your account, using the order number.

When placing an order, please allow 3-5 business days for items to be received and shipped. You will be notified once your frames have been received and another once they have been shipped back to you.

Cancellations

You may cancel an order as long as it has not yet been processed. If you need to cancel your order please contact customer service by email via info@specspluslenses.co.uk. Alternatively, call customer service at 01480 499604.

Shipping Times

This store strives to provide customers with immediate shipping, whenever possible. To ensure prompt delivery, many items will ship directly from the supplier, so shipping times will vary. With the exception of freight and custom orders, most in-stock, warehouse items will process and ship within 3-5 business days, with the approximate delivery time being an additional 3-5 business days after shipment. Whenever possible, shipping estimations are noted on the item's product page.

Shipping Carriers

This website store ships most orders via Royal Mail.

General Return Policy

This website is proud to offer our customers a unique selection of lenses, designed to enhance your eyewear, at affordable prices. While we would love to provide flexible options for every purchase, we must adhere to the return policies set by our many suppliers. This website makes every effort to update the return policies for each item on the product page, however, it is not always possible to provide the most accurate information. (Should suppliers change their return policy without notifying This website, we are still bound by their most current terms and agreements.)

Prior to completing your purchase, please carefully read the “Other Details” information on each product page, to ensure you understand the return conditions and policies of each item. If there is no return information listed, please contact Specs plus lenses to inquire about the policy. We can be contacted via email at info@specspluslenses.co.uk. Alternatively, call customer service at 01480 499604.

Return Timeline

All eligible products must be returned to us within 30 days of delivery. Any items received after the 30-day return period will not be processed for return and will be returned to sender. Additional shipping charges may apply. We attempt to process all returns within one (1) week of receipt.

Return Shipments

This website recommends that you use a trackable shipping service to return your shipment to us. We do not guarantee that we will receive your returned item. This website does not cover the costs associated with returning an item to us or the supplier.

Refunds + Credits

The decision to issue either a refund or a credit is at the sole discretion of Specs Plus Lenses. If approved for a refund, it will be automatically applied to your credit card or original method of payment. If approved for a credit, a credit will be issued to your Specs Plus Lenses customer account for use with future purchases. Specs Plus Lenses will process all refunds and/or credits once the returned items have been received by our warehouse, and they are deemed to be in suitable (undamaged and unused) condition.

Refunds and credits are provided with consideration to the original outbound shipping costs, and any applicable restocking fees. Customers will be responsible for the original outbound shipping costs, even if the cost was included in the product price (i.e. "Free Shipping," or subsidized shipping costs that have been included in the retail price, and may or may not be identified on the product page.)

Damaged Items

In the unlikely event that your shipment arrives damaged, please contact customer service by email via info@specspluslenses.co.uk within 24 hours of receiving the order. Do not discard the damaged item or the original packaging. Be prepared to submit photos to customer service of both the packaging, and the damage to the items. For insurance purposes, we will be unable to process any claims for damaged shipments that do not have accompanying photographs.

Erroneous + Defective Items

If you have received an item in error, or if the quality of the item you ordered is not up to the manufacturer’s standards, please contact customer service by email via info@specspluslenses.co.uk. Alternatively, call customer service at 01480 499604.