FAQ

When you place and order with us you will receive an email confirming your order. Attached to this email will be two documents. One will be your postage label that you will need to print and attach to your package. The second document will contain details instructions on how to send us your frames/glasses.

If you require any further assistance sending your items please contact customer service by email via info@specspluslenses.co.uk. Alternatively, call customer service at 01480 499604.

Without pupillary distance(PD) it is impossible to purchase an accurate pair of glasses as it pronounces the optical center of both pupils.

Pupillary distance(PD) – highlights the distance that originates from the center of one pupil and stretches to another. Opticians use the PD to add and adjust precision spots on the lenses.

Steps to measuring your pupillary distance(PD):   

1 - You will required a straight “mm” ruler, a pencil or pen and a mirror.

2 - Look straight into the mirror and place the ruler on the bridge of your nose.

3 - Make sure that the start of the ruler is directly below the center of one eye’s pupil.

4 - Hold the ruler and mark the location on the ruler of the other eye’s pupil.

5 - Measure the distance in millimeters between the two marks. That distance will be your PD.

6 - Repeat this process a couple of times to ensure you have an accurate measurement.
 

In most cases, PD value ranges from 57 to 65 mm, with the most common one being 63 mm. At times you will find PD written as 63/61. In such cases the first value is for Distance PD and the other value 61 is near PD. It is highly recommended to get your PD from your optometrist if you have a high power or if you are going to order bifocal, progressive or computer lenses.

How to take your pupillary distance (PD) photograph ready for upload

1. Remove your glasses and sit in a well-lit area with a plain background.

2. Hold a typical loyalty card, 8.5 x 5.4cm, against your forehead with two fingers just above your eyes.

3. Take a picture whilst keeping your head straight and looking directly at the camera.

Please allow up to 5 to 10 working days depending on the type of lens you require. If you require your specs quickly please contact us and we will make every effort to express your order.

We glaze all types of frames on the market.

We have access to all lenses on the market, please contact us to make an enquiry.

Our lens experts make it easy for you by choosing the right material so that your spectacles look good with excellent optics to improve your vision all included in the price.

Computer lenses are enhanced reading specs. The upper part of the lens is less magnified for clearer vision of a screen up to 1.2 meters away, about arm’s length. The bottom part of the lens is your reading prescription.

These lenses are for all focal lengths, from close up too far away and every thing in between.

These lenses have one focal length, usually for either long distance or near distance, for example for driving or for reading .

We do not accept NHS vouchers.

We are unable to supply lenses to anyone under the age of 16.

On rare occasions frames break, unfortunately we are unable to cover the cost of the frame. We will repair if possible, offer a replacement or similar product.

We have a 30 day no quibble money back policy. Contact us so that we can process your return. Once we have your spectacles back we will re-fit your old lenses (if required) and return the spectacles to you.

We are manufacturers, we do not have a presence on the high street and pass these savings on to you.

We are spectacle lens specialist making lenses in the UK and are happy to answer any queries you have by phone or email.

Some high street retailers for example TK max have new frames.

No, we can fit lenses to any frame old or new.

To replace broken or damaged lenses, or your prescription has changed, to save money and re-use your existing frame.

It’s where we remove the old lenses from your frame and replace them with new ones.

We currently use Paypal as our online payment provider. This means you can pay securely by card or by using your Paypal account.